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April 23, 2020


7:30PM IST (10:00AM EDT, 3:00PM UK, 4:00PM SA)

COVID-19 suddenly changed the “Normal” and we all shifted to remote working / work from home overnight. This new way of working has now become the “New Normal”. While IT organizations are struggling to keep up the End users productive and ensuring adequate support is provided, the challenges they are facing in the last few weeks are overwhelming.  This discussion will focus on these challenges can be overcome.

Take Away from

The Session

This chat will provide an insight to the various options available, which can be executed in a very short time to overcome these challenges. It will help professionals carve out the “New Normal” post COVID-19.

This Webinar

will discuss:

  • The era of End User “Experience Level Agreements”
  • The Framework focused on the “End User”
  • Technology landscape which can help in achieving the same
  • Demo on how customers are getting benefitted by the framework and technology stack


Sujoy Chatterjee

Vice President - Infrastructure Managed Services
at ITC INFOTECH India Ltd.

Sujoy Chatterjee is the Vice President at ITC INFOTECH. In his current role he is responsible to incubate new technology, alliances and build solutions in the IT Infrastructure space. He drives End User Computing services to global customers.

With his 25+ years of IT Industry experience, he helps organizations to re-look at the way the end user services are delivered and to transform these services to a user experience led delivery.

Mathew Philip

Senior Director - Business Development & Alliances
at LogMein

Mathew Philip is a business Leader with around 25+ years of experience across People leadership roles, Business development, Strategic Alliances and Channels. He has a successful track record in leading large sales teams, creating strategic partnerships, and developing go-to market strategies.

He currently works with LogMein as Senior Director Alliances and business development where he has the charter of building strategic partnerships with Global system Integrators and exploring synergies with complimenting technology players.

Mathew is an avid reader and a movie buff. He believes that laughter is the best medicine for a stress free life and finds his daily inspiration from the quote by Christopher McDougall 

Every morning in Africa, a gazelle wakes up, it knows it must outrun the fastest lion or it will be killed. Every morning in Africa, a lion wakes up. It knows it must run faster than the slowest gazelle, or it will starve. It doesn't matter whether you're the lion or a gazelle-when the sun comes up, you'd better be running.”