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DATE:

April 24, 2020

TIME:

6PM IST (8:30AM EDT, 1:30PM UK, 2:30PM SA)

One thing is certain in business that it is full of uncertainties. How can enterprises plan their operations during COVID 19? Join this session to hear about the changing expectations of global B2B customers through an analysis of a global survey undertaken by one of the leading research firms – Feedback Insights during these trying times of COVID 19. This session focuses on how customer expectations are shaping up in the COVID 19 context and how firms are gearing up to address those expectations. This session will help executives to plan their operations better and contribute to their organizations’ preparedness during and after the coronavirus pandemic. This session will be a Fire Side Chat between S Chandramouli from Feedback Insights & Jaismon Emmanuel from ITC Infotech.

Take Away from

The Webinar

During this session, Mr. Chandramouli and Jaismon E will talk about the changing perspectives and scenario across the globe due to COVID. Mr. Chandramouli will also be sharing the analysis of surveys that his organization has conducted during this time and how it has impacted global brands. This will give an interesting perspective of how experts and executives are coping in this current scenario and their future plans.

WEBINAR SPEAKERS

Chandramouli Srinivasan

MD&CEO - Feedback Insights

Chandramouli has over 20 years of experience in research-based consulting engagements in the B2B and B2B2C market spaces, positively impacting close to 300 clients. He has been instrumental in building Feedback Insights into a leading firm focused on carrying out Customer Experience Studies, Customer Journey maps, Employee Experience, Dealer Satisfaction studies and Brand assessments for leading firms across sectors.

Chandramouli is a regular speaker in various industry forums and associations such as SPIN, NASSCOM, IMTMA, etc. and conducts guest lectures on B2B market research at IIM Bangalore, XIME, IFIM, Symbiosis University, SDM Mysore, Jain University etc.

Jaismon Emmanuel

Sr. Vice President – Business Excellence
at ITC Infotech

In this role, he is responsible for Strategy, Corporate planning, Operations and Delivery Excellence. He is a business leader with 24 years of experience spanning across IT, Engineering & Product development and has global exposure working with clients from the US, Europe and APAC.

Prior to ITC Infotech, he has handled various roles in Service delivery, Client relationship and Operations in Infosys, L&T and UST Global and has co-led a successful start-up. He is an alumnus of NIT Calicut”