Executive Summary
DxP Services has successfully upgraded and migrated the aftermarket data for a leading medical device company.
Business Challenge
- Customer software was no longer supported
- Slow data loading onto customer system
- Value add features were not working
- Mobile devices were not supported
Business Challenge
- Customer software was no longer supported
- Slow data loading onto customer system
- Value add features were not working
- Mobile devices were not supported
Our Solution
- To perform ACD (Arbortext Content Delivery) upgrade and migration
- Customization upgrade to support varied functionalities for Guest, Technician & normal users
- Integration with two upstream systems
- General content loading via CS
Key Results And Benefits
- Significantly improved data load and publishing time makes the most updated product information available to customers and technicians
- Improved checks for invalid, missing, and duplicate parts
- Improved User Interface and adaptability on mobile devices
- Better server performance after migration
- Mobile responsive solution
About DxP Services
DxP Services is an ITC Infotech specialized business unit focused on the implementation and adoption of PTC’s industry-leading Windchill®, Product Lifecycle Management (PLM) software, as well as Cloud and Windchill+® SaaS offerings. Created through the acquisition of PTC’s PLM implementation services division, DxP Services is the largest global PTC PLM ecosystem. The combination of PTC Heritage and ITC Infotech Power means that DxP Services is uniquely positioned to help accelerate customers’ digital transformation initiatives.
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