Executive Summary
ITC Infotech engaged with the client for DevSecOps implementation to tackle operational efficiency challenges with manual efforts.
Business Challenge
- Improve Operational efficiency by providing trusted, timely, and accurate data in the hands of Operations, Finance and HR teams
- Reduce time to onboard new Customers and/or systems
- Improve workforce deployment and efficiency
- Improve Compliance and Safety of Operations
- Flight Operations on-time performance to improve NPS
Business Challenge
- Improve Operational efficiency by providing trusted, timely, and accurate data in the hands of Operations, Finance and HR teams
- Reduce time to onboard new Customers and/or systems
- Improve workforce deployment and efficiency
- Improve Compliance and Safety of Operations
- Flight Operations on-time performance to improve NPS
Our Solution
- Shorter Development Cycles & Faster Innovation
- Streamlined incident responses
- Improved collaboration
- Reduction in manual intervention
- Reduction in unforeseen deployment failures
Key Results And Benefits
- 60% Resolution time decreased from ~6 hours to ~2 hours
- 90% reduction in manual effort
- 95% reduction in unforeseen deployment failures
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
