Client:
The client is one of the world’s leading Food & Beverages manufacturers of Belgian-Brazilian origin, with 600+ brands and a presence in 150+ markets.
Problem Statement:
The client with its diversified IT portfolio of over 200+ applications, supporting multiple business functions & processes, was facing problems due to a disparate IT landscape. High ITSM cost, risk of oversights, availability issues and processing delays were causes of concern.
Benefits Achieved:
‘Zero Touch’ end-to-end monitoring and reporting, with auto-resolution of certain common rule-based scenarios, and improved uptime of applications.