ITC Infotech > Resources > Case Studies > Managed Service for Infrastructure, Application Support and Security Services

Managed Service for Infrastructure, Application Support and Security Services

November 24, 2022
Managed Service Provider for Infrastructure and application support

Client:

The client is an America-based leading global energy commodity trading and infrastructure asset investing company. ITC Infotech has been an end-to-end IT infrastructure Service Provider for a decade for the client.

Business Challenge:

The client had a heterogenous infrastructural landscape and inconsistent business & IT operations processes due to multiple acquisitions. They wanted to unlock value in energy markets significantly and swiftly by increasing the traders (end-users) experience. Domain-specific documentation and knowledge transfer were not streamlined and the accumulation of technology debt because of legacy systems. Higher latency, routing & interconnectivity issues, non-standard configuration, and maintenance overheads of the network devices.

Benefits Achieved:  

Innovation and staying ahead of the curve have always been an inherent part of ITC Infotech’s DNA.

  • Improved customer experience concerning helpdesk and telephony solutions
  • Integrated reporting across eXLA, SLAs, and KPIs
  • Enhanced visibility with real-time analytics
  • Reduced downtime by automating instance recovery
  • Saved a lump-sum operationally
  • Released storage space, thus saving cost
  • Decreased the legacy footprint on the exchange environment & increased stability/availability

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Such Agencies/individuals could impersonate ITC Infotech's officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

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Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.
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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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