ITC Infotech > Resources > Case Studies > Enabling Patient Engagement And Personalization Services

Enabling Patient Engagement And Personalization Services

October 8, 2020
Enabling Patient Engagement And Personalization Services

Client:

A not-for-profit integrated health delivery system provider in the US that has several services and programs catering to diverse communities with a considerable emphasis on providing quality patient support.

Problem Statement:

The business processes were manual and time consuming with no reporting on the utilization rate of agents. The patient support agents referred to multiple applications to resolve patient queries leading to long wait times on the phone.

Benefits Achieved:

On-time SLA achievement, reduced operational cost, improved Data quality, and reduced spam complaints, among others.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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