ITC Infotech > Resources > Case Studies > Delivered Comprehensive Loyalty Program and Customer Experience Strategy for Leading Middle East Retailer

Delivered Comprehensive Loyalty Program and Customer Experience Strategy for Leading Middle East Retailer

February 3, 2021
Delivered Comprehensive Loyalty Program and Customer Experience Strategy for Leading Middle East Retailer

Client:

The client is a leading Middle East retailer with a turnover of $600+ million, 900+ outlets, running the biggest and most successful retail loyalty program with 2+ million members.

Problem Statement:

Driven by the need to improve customer retention, the client wanted to re-launch the 10-year old loyalty program which provided very basic loyalty features.

Benefits Achieved:

Increase in the loyal customer base, a certain percentage of active members migrated to higher value segments in a quarter, and improvement in spending by the loyalty members.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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