ITC Infotech > Resources > Case Studies > Centralized Service Desk Support

Centralized Service Desk Support

May 30, 2022
Centralized Service Desk Support case study

Client:

A leading European Hospitality brand with hotels located across the globe.

Problem Statement:

The client hotels spread across the globe did not have 24/7 support availability. Each hotel had a local IT support of a few people with limited availability, impacting timely response.

Benefits Achieved:

Over 8000+ issues raised by hotel staff per month addressed by the Helpdesk with 98% first call resolution. Formation of a centralized helpdesk service for 160+ hotels and corporate offices with 24/7 support availability for the hotel staff and the guests checking.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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