Foreword
Welcome to the launch edition of ‘ITC First’ – an ITC Infotech
newsletter for ITC Ltd.
Sudip Singh
MD & CEO
Win Wire
Amidst the crisis and economic slowdown, ITC Infotech witnessing green shoots of recovery. The company is winning new contracts and signing on new engagements on the back of consistent value delivery and sharply differentiated value propositions.
Largest coffeehouse in the world, headquartered in the US
Considering our skills and expertise around Integration and Data analysis in Loyalty, ITC Infotech was selected from this integration project.
Upcoming UK Retail Challenger Bank
Selected as the system integrator to provide services across four workstreams: Microservices (API Integration), Data & Analytics, CRM and Infrastructure Services. This engagement will help our client succeed in the market and compete effectively.
One of Canada's largest integrated oil companies
ITC Infotech was selected to create and host Microsite for the client, which will be integrated with their loyalty platform. Post completion of the Microsite, ITC Infotech will also host it and provide basic support.
Leading American Quick Service Restaurant (QSR)
ITC Infotech is working in partnership with SessionM to develop and deliver a Mobile app for the client
A prominent Saudi Arabian bank
ITC Infotech was selected by the client for our comprehensive automation capability. This project is now one of the client’s strategic initiative - enabling higher speed & quality of its software delivery.
A global leader in Actionable Intelligence solutions, focusing on customer engagement
Automation engagement, involving Process Discovery, Feasibility Assessment and Prioritization pipeline creation
An leading Indian motorcycle and scooter manufacturer
This is ITC Infotech’s first complete Apriso MES implementation, where we led the project right from the blueprinting phase. The solution will now be scaled to other MES modules and shop floor areas. DELMIA Apriso products help manufacturers to transform global production operations to achieve and sustain operational excellence.
Global engineering simulation software leader
The scope of work involves developing front-end interface using multiple web technologies for the various solutions that the client has built on top of their standard industry-leading platforms.
Leading American footwear brand
This PLM Application Support & Maintenance (AMS) engagement, in the midst of the pandemic, further strengthens ITC Infotech’s leadership positioning as a specialist FlexPLM services partner. This engagement also includes enhancements and process consulting and was won against stiff competition
British retailer specializing on women’s active wear
ITC Infotech was selected to help the client standardize their product development process and bring products to market faster. ITC Infotech is the implementation partner for PTC’s FlexPLM, and will also integrate PLM with the client’s ERP system and provide training through a ‘train the trainer’ model
Global footwear designer & distributor
ITC Infotech was selected on the back of strongly differentiated market leading credentials on PTC’s FlexPLM to help the client leverage new functionalities and enhancements
A highly-specialized global steel company
Specialized skills in Quintiq helped ITC Infotech win this support and development deal. DELMIA Quintiq provides companies with solutions to model, plan and optimize their business operations from end to end.
Leading American food company with global reach
ITC Infotech is the client’s support and enhancement partner for their complex Dassault Quintiq application. ITC Infotech was selected on the back of differentiated capabilities and strong recommendation from the analyst community.
Europe’s largest manufacturer of roofing & waterproofing solutions
This is a transformative engagement on ITC Infotech’s Digital Workplace solution, allowing our client to put their end-user at the core, and measure enhancements in eXLAs (Experience Level Agreements)
Reimagining Digital Transformation
Partnering on ITC’s Digital Transformation agenda
Digital Factory
(Track & Trace)
ITD wants to implement the Track & Trace solution in line with the needs of a future statutory framework. ITD wants to have a custom developed software for generating unique codes as per requisite standards for Pack, Bundle & Case.
Digital Factory
Munger factory envisages to deploy Project Participative Accounting Management (Project PAM) system, an initiative under Industry 4.0.Kids Nutrition App
ITC Foods Business Division is looking to create a mobile/ web based platform that provides a health ecosystem for kids, and to be the one stop solution for any kid’s nutrition related queries, concerns and informationAtta UID
The ITC Aashirvaad Atta team plans to implement the UID generation and printing solution that will enable printing of differentiated UID on packets, their verification for the users and allow analysis for the Atta team.Smart Utilities
Extending the Kapurthala factory implementation on Energy Analytics Solution to 4 other ICMLs using ITC Infotech FCCC platformMy Classmate App
ESPB is looking to revamp and revitalize the existing My Classmate App to drive superior consumer engagement.Last Mile Fulfilment
Product Management & Advisory towards conceptualizing various last mile fulfilment solutions (Such as the Micro Fulfilment Centers) and taking them into execution.Integrated Planning
Implementation of end to end Integrated Planning solution for FMCG business using JDA/ Blue Yondere-Procurement Application Development
One ITC Supply Chain
Transportation Sourcing & Optimization services for TM&D using CoupaEC4
Support and Maintenance of the existing EC4 platform and new module development around Market Linkages/ FPOProject Astra
Analytics led Digital Buyer Platform for WheatDigital Personas
Persona based automation for identified roles within the CHR function.Cuisine Classica App
A new platform with the latest AR features, to reimagine structured culinary education for students and guest engagement using their personal mobile devicesFeatured Application
The COVID App built for ITC by ITC Infotech
Features of the App
- Easy information sharing with employees across all Divisions
- Important Notifications, Divisional Newsletters, Leadership message & videos
- Advisories on latest guidelines from different Divisions and Branches
- Repository of external information on COVID19
- Safe Return to Office
- Chatbot style self-declaration of health by employees returning to office
- Safe Distance (Proximity) alerts – The App issues alerts for employees to maintain safe social distance
- Rolled out within 4 weeks
- This app developed by ITC Infotech for ITC Ltd was downloaded by 7844 employees
Insights
In conversation with Mr. S Sivakumar, Vice Chairman – ITC Infotech
The ITC and ITC Infotech partnership and the synergy arising out of that – I see as threefold.
- One is the very DNA of ITC Infotech, that comes out of ITC’s parentage – is linked to how IT is seen in the context of a business. So, I think that appreciation and consequently how the whole DNA is built – is one very clear way in which this link really helped.
- The second and a more obvious one is to do with, how the very diversified businesses of ITC really help ITC Infotech with an embedded view to develop deep domain expertise in those various industry verticals.
- And lastly, it also crafted a very unique position for ITC Infotech in the IT services industry. You know, ITC Infotech being not a very large IT services company, is extremely agile and very customer responsive. And this is some feedback that I’ve seen time and again for all of our customers.
Strengthening Focus Capabilities
Creating domain differentiated portfolio of market leading offerings
MES Xpress
ITC Infotech launched MES Xpress, built on Dassault Systémes DELMIA® Applications. Our unique solution helps organizations fast-track their digital transformation journey.
Quick solution deployment | Faster ROI | Optimize investment
What is MES Xpress?
- An out-of-the-box alternative MES solution for manufacturing companies that can be swiftly implemented in just 8-12 weeks
- Improve time-to-value while providing essential coverage of the core manufacturing processes
- Pre-configured templates built on industry best practices
- Modular design provides flexibility for function specific deployment and solution extension
- Ready integration with the existing ERP system, as well as machines, for real time data acquisition
Smart Loyalty
ITC Infotech with our 16+ years of experience in the field of Customer Loyalty Management has built a “Smart Loyalty” solution that promises to bring excitement back into loyalty programs. Our offering leverages our strategic partnership with SessionM coupled with our data insights and advanced analytical capability to drive meaningful personalized engagements for customers
Our solution is a 3-layer framework consisting of
- An Intelligent Platform at the absolute core. A platform that truly unlocks the potential of data.
- Overlaying the intelligent platform is an end-to-end Loyalty Services layer, which helps define, integrate and proactively keep improving the quality and value of the engagement. The speed or agility at which these services are implemented is critical to the success of the overall program.
- Experience design layer – an intentional effort to help stitch all the moving parts together to deliver unmatched meaningful experiences
Intelligent Planning & Execution
Augment decision making with reliable and continuous intelligence to deliver business outcomes.
ITC Infotech has partnered with Anaplan, a Connected Planning Solution provider. Together with this market leading platform and our strong Domain Consulting, Integration and Analytics expertise across industries, we are helping business leaders and end users with reliable and real-time insights to enable Planning and Execution with precision. We enhance the Planning solution with operational and execution systems such as Salesforce CRM to empower users in Sales, Marketing and Procurement.
In the News
Global Recognitions – Leadership in identified strength areas
Zinnov assessed the competencies of 30 major Global RPA Service Providers at an overall level - across size, maturity of RPA offerings, and business verticals - and has positioned ITC Infotech's RPA scalability and prowess in the leadership zone for two categories - Retail & CPG and Small & Medium Service Providers.
The HFS Market Analysis of Enterprise AI Products 2020 report examines the role that major service providers play in the evolving AI landscape, from an applied technology perspective.
Autonomous Enterprise
“ITC infotech deployed its Smart Trade platform with two global CPG manufacturers to help drive both allocation and execution of trade funds with greater precision. One of the CPG companies improved its responsiveness to trade offers by more than 50% and improved overall return on trade capital by 1.5%.”
Making waves across the globe
ITC Infotech supports Johns Hopkins University in COVID-19 Control study: The Hindu
What’s Brewing
Virtual Conclave with NASSCOM: CXO Imperatives,
beyond business continuity
Boosting productivity & predictability by enhancing experiences of a distributed workforce
IT Leaders and the CIOs office continues to play a critical role in keeping a distributed workforce productive and connected. This virtual conclave brought together forward-thinking leaders who are putting in place long-term sustainable IT interventions, to ensure productivity gains and predictability for the business.
V V Rajasekhar
Group CIO,
ITC Ltd
Mani Ganeshanr
APAC R&D Head,
Amadeus
Vivek Padmanabhan
Director,
Fidelity International
Parminder Singh
CIO,
Guardian Life Insurance
Mamtha Madi-Reddy
Centre Director, Head of Operations, GSC Hyderabad,
HSBC Operations, Services and Technology – Operations
Fireside Chat
Paul Johnson
COO/CIO PIB Group
Debasish Chatterjee
SVP-Digital Experience
Importance of Data Modernization for an Insurance industry
The crisis highlights the need for insurers to seamlessly integrate reliable data sources, actionable insights, and responsive control measures to help navigate the uncertain landscape. By leveraging data and investing in digitization and analytics, insurers can navigate this challenging period and move ahead.
Fireside Chat
Miguel Traquina
CIO – Operations UK,
Santander
Sachin Kumar
Head – BFS Consulting,
ITC Infotech
Intelligent Automation SME Lending Reimagined during COVID
Intelligent automation backed by a reimagined process has been a key ingredient in augmenting one of the leading UK bank’s effort to scale up their SME lending operations during this challenging time. The result has helped the bank stand out amongst their peers and lead the efforts in supporting their local business community.
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