Executive Summary
The client is one of Spain’s largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide. The hotel chain operates 374 hotels in 40 countries on 4 continents.
Business Challenge
The client wanted to roll out Oracle Simphony® (POS) hardware installation and configuration in a cost-efficient and timely manner without compromising on business standards. Back-to-back scheduling and coordination with multiple stakeholders were key to the success of the project. Hence customer wanted a partner who can provide a dedicated team of Hospitality professionals with Oracle Simphony® experts to carry out the onsite installations.
Business Challenge
The client wanted to roll out Oracle Simphony® (POS) hardware installation and configuration in a cost-efficient and timely manner without compromising on business standards. Back-to-back scheduling and coordination with multiple stakeholders were key to the success of the project. Hence customer wanted a partner who can provide a dedicated team of Hospitality professionals with Oracle Simphony® experts to carry out the onsite installations.
Our Solution
Leveraging its two decades of deep domain experience in the hospitality, ITC Infotech formed the techno-functional project team with members who had a deep understanding of the Hospitality industry and Simphony® POS.
- Leveraging its two decades of deep domain experience in the hospitality, ITC Infotech formed the techno-functional project team with members who had a deep understanding of the Hospitality industry and Simphony® POS.
- Designed the tasks by considering the customer’s business standards and to achieve the business objectives in a most
cost-efficient way.
Business Benefits
Seamless implementation of Simphony® hardware installation and configuration
20+
Global locations across Spain, UK, Germany, Mexico, Bahamas, Zanzibar, UAE, and China
The solution was delivered On-time without any P1/P2 issues
About ITC Infotech’s Hospitality Practice
ITC Infotech is a wholly owned subsidiary of ITC Ltd. ITC ltd is a 100-plus-year-old Indian leading private sector company and a diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for our hospitality customers.
