ORACLE MODERN CX 2019

WHEN

March 19–21, 2019

WHERE

Las Vegas

DURATION

3 Days

As a leading new age Global Platinum partner of Oracle, we are excited to meet with you at Oracle Modern CX in Las Vegas, 19-21 March, 2019 to discuss exciting opportunities for a Digital future with you.

ITC Infotech is helping global leaders enable next-generation Customer Experience process, technology and insights to create a sustainable competitive differentiator. We would have demos around some of our solutions including: Oracle Cloud Loyalty, Connected Service (Service Cloud + AR/VR + IOT), Oracle Hospitality (Micros), Siebel CRM Modernization and Move-to-Cloud, etc.

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Our Offerings	Products	Why ITC Infotech
Loyalty – CX	Oracle Loyalty Cloud integrated with Customer Portal and Partner Portal; Siebel Loyalty to Oracle Cloud Loyalty Data Migration B2C Loyalty Industry Templates for Retail, Hospitality, Airlines B2B Loyalty Industry Templates for CPG, Mfg, Hi-Tech	We worked as co-innovation partner with Oracle Product Management Over 10+ yrs. of Loyalty implementations globally across industries
Siebel CRM – Modernization	Siebel IP 2018 upgrade, UI/UX using Siebel Open UI Siebel Disconnected Mobile Apps	We worked as co-development partner with Siebel Product Management Over 16+ yrs. history of servicing Siebel Customers globally 24x7x365
Connected Service	Oracle Service Cloud, Oracle Field Service Cloud + AR/VR + IOT Cloud Provides Customer Self-service, OEM/Brand Remote Service and Assisted Service Models	We worked as co-innovation partner with Oracle Product Management Demos Ready to be implemented very quickly to suit various OEMs / Industries
Oracle Hospitality (Micros)	Oracle Opera PMS, Oracle Simphony POS and Integrations with other CX & ERP Applications Customer (Guest) Insights	We worked as joint services partner with Oracle Hospitality for over 12yrs+ and having done 1000’s of implementations, upgrades, etc.
Customer Experience	Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Commerce Cloud, Oracle Service Cloud, Oracle Field Service Cloud, Oracle Loyalty Cloud Functionality & Data Migration from On-premise CX Apps to Oracle Cloud CX Apps	We have been co-innovation partners across various CX products and have demos to show improved process, tools, insights across the CX landscape E.g. Our Case Study on Implementing Oracle Marketing Cloud for one of GCC’s Largest Retailer – Landmark Group View details here>> >
Industry / Domain Experience: A dedicated “Oracle Industry Solutions COE” powers ITC Infotech’s deep B2C/B2B industry expertise, across Retail, Consumer Packaged Goods (CPG), Travel, Hospitality and Transportation Analyst Mention: Independent research firm, Forrester Research Inc., has cited ITC Infotech in its report titled “Leading Oracle Services Providers globally”.