Executive Summary
ITC Infotech was chosen as preferred Global vendor for managed services / ODC & Professional services for multiple engagement areas such as Oracle Delivery, Testing, Monitoring, developments and enhancements.
Business Challenge
- Higher Operational Costs due 70+ FTE’s running the BAU and Project Execution
- Higher Effort of BAU support for core Oracle EBS modules leading to greater turn around time.
- Non-adherence of SLA’s due to lack of governance and tracking mechanisms
- Repeated errors and issues in Oracle Delivery, Testing and Monitoring without appropriate action leading to lower productivity
Business Challenge
- Higher Operational Costs due 70+ FTE’s running the BAU and Project Execution
- Higher Effort of BAU support for core Oracle EBS modules leading to greater turn around time.
- Non-adherence of SLA’s due to lack of governance and tracking mechanisms
- Repeated errors and issues in Oracle Delivery, Testing and Monitoring without appropriate action leading to lower productivity
Our Solution
- Partnership
- Effective Transition
- Service Delivery Model
To know more, please download the case study.
Key Results And Benefits
- Steady state operation with stringent SLA achievement of 97% for last 1 year.
- Continuous Service Improvement with Tangible benefit yielding CSAT score of 6/7
- Strong Domain expertise and Technical skills of ITC Infotech consultants enabling delivery of 100+ complex projects
- Effective mobilization of project team between ‘Run’ Ops, CHR and Projects leading to cost optimization
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
