Experience Transformation
The rise of connected consumers, along with perpetually changing expectations and use of digital channels, is driving complex and ever-evolving journeys. Customers demand personalized and seamless experiences across each touchpoint. ITC infotech is helping enterprises across the globe to deliver connected experiences through a design-led and persona-centric approach. We build intelligent CX ecosystems that help our design experts to deliver the highest level of omnichannel customer engagement.
Differentiators
Pre-built accelerators enabling reduction in implementation timeline and cost
Persona-based design-thinking led delivery model ensuring higher relevance and resonance across journey touchpoints
Data-driven analytics interventions for continuous insight generation and value maximization
Services
How our services can help you on your digital customer experience transformation journey
Customer Engagement Strategy
Defining a Customer Experience roadmap based on diverse Customer Journeys & preferred Channels of Engagement
Customer Intelligence Platform
Building a SVoC by integrating multiple data sources (DMP, CDP, & MDM) to derive contextual Customer Insights
Platform Sustenance & Modernization
Managing, Customizing, and Re-Platforming experience technology landscape
Conversation Assistants
Building Conversational and Intelligent Assistants using AI for Customer, Employee, and Partner engagement
Enterprise Mobility Management
Consulting and Implementing an end-to-end transformation roadmap for enterprise level Mobility initiatives
Augmented Reality & Virtual Reality
Deliver immersive experiences with innovative use cases for augmented sales and marketing, training, remote maintenance services and quality inspection, digital twins, etc.
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Resources
Read exclusively curated insightful content by our Digital Evangelists
Who we partner with
