Frictionless Customer Onboarding

As a collaboration platform, this provides a single, unified solution for customers, partners, and internal teams. Features include digital form filling with minimal documentation, on the fly policy issuance, over the counter Certificates Of Insurance, smart documents upload with intelligent OCR, and automated backend processing and underwriting. In just three clicks, it delivers the Pre-Approved Sum Assured (PASA) journey for upsell and cross sell of existing customers. Manual backend processing and underwriting processes add to the challenges of the customer journey and lengthen policy issuance times. Instead, this solution provides a seamless onboarding journey based on fully automated operations with instant issuance.

Seamless Customer Service

As a next-gen customer servicing app and portal, the intuitive solution uses NLP based chatbots and avatars for digital self-servicing in real-time, streamlined policy services, pre-claim assessments, and claims processes. The solution addresses today’s manual dependencies, high operational costs, and delays in servicing, which includes policy servicing, claim intimations, renewal payment and payout processing. It serves as a platform for long-term customer relationship management with its predictive tools for addressing customer needs 24*7.

Digital Workforce Empowerment

A digital platform for sales and distributor onboarding and engagement, the solution includes digital learning and skilling, mobile learning for sales and distributors, and virtual training. It shortens the time for distributor onboarding, cuts down attrition rates, and makes it easier to manage change by directly empowering customer facing teams with needs based selling tools. By enabling a digital first mindset, it accelerates digital adoption among front-end teams.