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Established Global Delivery Center for AMS Services

February 3, 2023
Established Global Delivery Center for AMS Services case study

Client:

The client is an American-Belgian multinational drink and brewing company and is one of the world’s largest brewers.

Business Challenge:

Multivendor/Multi-zone business decision-making complexities led to high-cost impact and less accountability and synergy. The growing demand for niche skills and the ability to scale-up to support multiple acquisitions with system/support separation requirements, and many more.

Benefits Achieved:

To gain competitive TCO benefits, the customer decided to set-up an extended IT arm to strengthen and consolidate their existing IT operations and chose ITC Infotech to help:

  • Operational Saving: 52% in high-cost zones and 30% in a low-cost region
  • Overall SLA of 99.3% achieved
  • 100% SLA achieved for Sev1 and Sev2 incidents
  • CSAT at 6.3 out of 7, internal user experience and satisfaction index improved manifold
  • Released in-house IT group’s bandwidth for strategic initiatives
  • Scalable operations through automation & innovation

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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