ITC Infotech > Resources > Case Studies > Opera PMS Upgrade Services

Opera PMS Upgrade Services

February 3, 2023
Opera PMS Upgrade Services case study

Client:

A leading American hospitality chain with more than 8000 properties spanning 139 countries and territories.

Business Challenge:

The customer was looking for Opera PMS upgrade services from v5.04.x to V5.6.x for 1300+ global properties. The version upgrade was needed as the older version had several issues and missing features, which were covered as part of 5.6 Opera.

Benefits Achieved:

ITC Infotech performed upgrade activities across the globe in Coordination with Corporate IT, Continent IT, and Property IT stakeholders:

  • 1060 out of 1300+ properties upgraded to Oracle Opera PMS version 5.6 and ongoing
  • 15% reduction in property downtime hours
  • Better Customer Experience
  • Improved Employee Productivity of the International Hotels & Resorts Brand
  • Ticket per property reduced from 12 to 5+(currently)
  • 100% of tickets resolved within SLA

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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