ITC Infotech > Resources > Case Studies > Integrated Loyalty Management Solution to Improve Customer Experience for a Leading Nordic Airline

Integrated Loyalty Management Solution to Improve Customer Experience for a Leading Nordic Airline

February 3, 2021
Integrated Loyalty Management Solution to Improve Customer Experience for a Leading Nordic Airline

Client:

The client is a leading Nordic airline, considered to be one of the oldest operating airlines in the world. The airline, with a fleet of 80+ aircrafts, operates flights for destinations around the world.

Problem Statement:

The client’s Loyalty Management program was not designed to cater to the varied requirements of the members, lacking the scalability and efficiency to manage high volumes of transactions.

Benefits Achieved:

Higher customer retention, improvement in customer help desk communications, effective sales and partnership management, optimization of partner interface management, and timely invoicing to airline partners.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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