ITC Infotech > Resources > Whitepapers > How To Improve User Experience By Switching To eXLA

How To Improve User Experience By Switching To eXLA

August 12, 2020

Summary

Are your employees wasting time while they wait for the IT teams to fix their problems on devices or applications, or when they search for information in the enterprise systems? The wait can result in a frustrating productivity loss and add up to huge numbers – just 100 tickets logged every day with an average wait time for resolution of 20 minutes works out to over ~500 man days lost every year! This happens because organizations depend on old school SLAs. Switching to Experience Level Agreements (eXLA) can solve the problem.

What is in it?

Wait time for the IT teams to fix device and application glitches are driven by set SLAs. Regardless of whether the SLA is met or not, there is a resulting loss of productivity. This paper discusses how you can change that through a “User First” approach that replace old school SLAs with Experience Level Agreements (eXLA) and it provides insights into the value you can unlock with eXLA.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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