According to the report, ITC Infotech has a loyalty management solution which helps a retail company or a hotel get a single view of its top clients and track what their clients are buying. The solution runs across the loyalty process life cycle from registration, to redemption, to special client offerings. With multiple clients under its belt, ITC is now preparing its knowledge assets so that they are suitable for many other industries (like airlines or telecom) and preparing to deliver them via multiple channels (like a dedicated solution or software-as-a-service or running a process for client like BPO).

ITC Infotech is also referred to as one of the specialist vendors for the retail and consumer products industry.

This report is focused at Sourcing & Vendor Management Professionals to help them identifying a true specialist in the crowded offshore market and sheds light on how the right selection of Tier Two specialists is key to higher value. The report also talks about how clients need to focus on factors like the vendors’ intellectual property (IP), teams of domain experts, prebuilt set of business-relevant solutions, and benefits beyond labor arbitrage.