The customer is a global bank based in South Africa with operations in more than 20 countries, total assets of more than US$ 100 billion and more than 40,000 employees. The major areas of business of the client are in the areas of Personal and Business Banking, Corporate and Investment Banking, and Investment Management and Life Insurance.

The Client had a need to implement monitoring solution for their IT Infrastructure which will facilitate tracking of uptime, proactive identification of problems, optimal resource utilization and load balancing. The costs of establishing and operating an ‘in-house’ monitoring solution that can provide a 24 x 7 service were very high and the client decided to evaluate a ‘managed service’ for monitoring of their infrastructure. Client was looking for a reliable and secure service that is scaleable to meet the anticipated growth of the client over the next few years

ITC Infotech provided a cost effective ‘out-of-the-box’ solution to monitor the client infrastructure consisting of network devices, UNIX and Wintel servers, which was further extended later by adding more UNIX servers. ITC Infotech solution co-existed with the existing management toolsets at the client site, without compromising the operations teams’ ability to manage their environment.

ITC Infotech set up a fully functional dedicated helpdesk for the client at the offshore facilities in Bangalore, within a short notice. This helpdesk started monitoring the client infrastructure remotely and providing the required seamless support to data centers of the client facilities in UK. The offshore team at Bangalore was responsible for keeping the device information updated and also providing services such as Real-time snapshots of the infrastructure, Demand / availability information, Monitoring status on faults, Defining thresholds with the client etc.

• ITC Infotech has delivered following business benefits for the client through this project:
  • ITC Infotech has established robust communication processes for delivering the services. By utilizing these services, client was able to
    • Predict demand, threats and potential failures
    • Assess the system health
    • Obtain real-time snapshots of the environment
    • Get instant notifications on events
• Solution provided by ITC Infotech was extensible to encompass future requirements of the client to monitor certain business-critical applications and scaleable to incorporate client’s 20 global sites at a later stage in a cost effective and efficient way