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| Business Need |
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At a stage in a competitive business environment, where there are multiple organizations showcasing various Application Management and Support (AMS) services, it becomes increasingly difficult for customers/ corporations to differentiate one service provider with another. Common challenges faced by most organizations include -
- Cost effectiveness
- Domain knowledge and business understanding
- Technical expertise
- Organizational commitment to customer's success
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| Our Solution |
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Our Siebel AMS service is a professional service that has a team of highly skilled technical and functional experts who can maintain and support all your applications and provide domain expertise that can be leveraged by all industry verticals that ITC Infotech caters too.
The following is a sampling of the types of services that can be provided to customers of this service:
User support services
- Respond to problems & requests
- Track incident resolution
- Close incidents
- Conduct root cause and trend analysis
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Application support
- Maintain application quality
- Fix application errors
- Recover application services after incident
- Database administration
- Support existing
Application Development and User Acceptance Testing environment
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Applications improvements
- Adaptive – Minor modifications to an existing application that allow it to operate in a changed environment
- Preventive – Minor modifications to applications that make them easier to maintain or reduce the likelihood of future problems.
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General services
- Notification of failures
- Availability management
- Product road map management
- Enterprise Portfolio Rationalization (EPR)
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Our solutions cater to:
Trade Promotions Management
Trade Coverage Management
Loyalty Analytics
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Business Benefits
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- Engaging our Siebel Application Maintenance & Support Services you could leverage a cost reduction of up to 50% in the first year itself, with proven year-on year cost savings.
- We have estimated savings of approximately USD 9 million in 3 years by managing multiple Siebel Implementations and Support Services for an existing customer.
- 24 x 7 Level 2 and Level 3 remote Siebel Application Support across geographies.
- We are currently providing Siebel support for 4 years across 42 countries for an existing customer.
- Improved AHT (Avg Handling Time) & IMF (Incident Management Feedback).
- We are constantly delivering an IMF score of 4 on a scale of 5 to our existing customers.
- Dashboards to assist in the decision making process to gain business value: Understanding the trend of sales, impact of promotions, usage pattern of loyalty programs & profitability.
- Better transparency in trade funds movement.
- Reduction in out-of-stock situations and inventory pile-ups.
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