In order to stay ahead of competition, airline companies are looking at identifying pain areas in their business process and coming out with innovative solutions that would to ensure customer satisfaction.

One such area is passengers waiting in long queues at the airport to get their boarding pass from the counters. Also, from the airline perspective, issuing physical boarding pass involves a lot of money, time and manpower.

Flow of SMS from airline server to passenger’s mobile phone.

Through our solution, airlines will be able to send boarding passes to passengers on their mobile phones through an SMS. The SMS message (with the boarding details such as Flight No., Seat No., class, date of travel, departure time, passenger name and Photo ID number, etc.) received on the phone will be converted into a 2D barcode (as per IATA standard) image on the phone itself.

Some of the airlines have introduced this concept of sending boarding passes to their passengers’ mobile phones through MMS. Though many mobile phones have MMS features, not all users activate them and the cost of sending MMS is not as economical as sending SMS.

• With mobile boarding pass, passengers will no longer have to stand in a long queue, thus increasing customer satisfaction
• Since mobile boarding passes eliminate issuance of physical boarding passes, there is a substantial cost advantage to the airline companies
• Our solution does not require an internet connection such as GPRS on mobile phones
• SMS communication is more economical than MMS; bringing down operating costs for airlines.